Privacy Notice

ARIVELLE TRAVEL ("Arivelle", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, process, and store personal information when you interact with our website, request travel proposals, or communicate with our concierge team.

1. Information We Collect

We may collect the following categories of personal information:

• Full name
• Contact details such as WeChat ID, WhatsApp number, or email
• Travel dates and preferences
• Number of travelers
• Travel interests such as golf, culture, or lifestyle activities
• Notes or special requests you provide

We only collect information that is necessary to provide our concierge travel services.

2. Purpose of Processing

Your information may be used to:

• Prepare and send a customized travel proposal
• Communicate with you regarding your travel request
• Arrange concierge services and travel experiences
• Improve our services and customer experience

We process personal information only for legitimate business purposes related to providing luxury travel services.

3. Legal Basis for Processing

Depending on your location, we process personal information based on your consent, contractual necessity for preparing travel services, or legitimate interests related to providing concierge support.

4. Cross-Border Transfer of Personal Information

ARIVELLE TRAVEL operates internationally. Personal information may be processed or stored outside the country where you are located, including servers or service providers located in other jurisdictions.

For users located in the People's Republic of China, personal information may be transferred outside China for the purpose of preparing travel services and concierge support. By submitting your request and accepting our Privacy Notice, you consent to such cross-border processing where applicable.

5. Sharing of Personal Information

We do not sell personal information. We may share information only with trusted partners necessary to provide requested services, such as:

• Hotels and accommodation providers
• Transportation and chauffeur services
• Golf clubs or experience providers
• Payment or booking partners when necessary

Such partners receive only the information required to deliver the requested service.

6. Data Retention

Personal information is retained only as long as necessary to fulfill your travel request, provide services, or comply with legal obligations.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for processing
• Request information about how your data is used

To exercise your rights, please contact us using the information below.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, or misuse.

9. Contact Information

If you have any questions about this Privacy Notice or how personal information is processed, please contact us:

ARIVELLE TRAVEL
Istanbul, Türkiye
Email: privacy@arivelletravel.com

10. Updates to This Notice

This Privacy Notice may be updated periodically to reflect changes in legal requirements or business practices. The latest version will always be available on this page.

Last updated: 2026